POLICIES & PROCEDURES OVERVIEW
*ENROLLMENT*
We have structured our program so your child can enroll in class at any time, on a month-to-month basis. If you are enrolling mid-month, your first month’s tuition will be pro-rated based on the number of classes your child will be enrolled for in their first month. Our annual calendar “all-gym” closures affect each enrollment day equally so that we can guarantee 48 classes during the calendar year which is an average of 4 classes per month.
Tuition is due by the last day of each month for the next month’s tuition. We do require a credit card be kept on file to secure continuous enrollment.
Pro-rating for a mid-month add or withdrawal will always be done based on the assumption of the 4 classes per month tuition billing and will be calculated based on the actual number of classes your student will be enrolled for.
Tuition is due by the last day of each month for the next month’s tuition. We do require a credit card be kept on file to secure continuous enrollment.
Pro-rating for a mid-month add or withdrawal will always be done based on the assumption of the 4 classes per month tuition billing and will be calculated based on the actual number of classes your student will be enrolled for.
To withdraw from class, a 14 day (2 week) written (email or hard copy acceptable) notice is required. The 14 day notice begins when we are in receipt of the notice. AN ORAL DROP NOTICE IS NOT ACCEPTABLE. If a 14 day written notice is not received, your child will remain enrolled in the class and you will continue to be charged. For children enrolled in Academy, a Developmental Team Program or on a Competitive Team, a 30 day written notice is required. All specific contracted terms & obligations supersede these general terms.
For medical situations validated by a written acknowledgement from a licensed medical practitioner you will be granted a credit pro-rated from THE DAY WE RECEIVE the written notice of the medical issue. Once we have accepted a medical withdrawal for a student, we require a written notice from a medical practitioner releasing your student to return to the activity before we can re-enroll. Please note: should the need arise, we request that you submit a medical notice promptly as a retroactive request for medical credit cannot be granted.
*MAKE-UPS*
Tuition pays for your child’s scheduled spot in their class. Please remember that your child’s experience will be a more positive one if they are consistently in class, however, we know how hectic family schedules can be, so as a courtesy we do offer drop-in classes to make up for classes your child has missed. In order to help us run our programs effectively, we appreciate it when you notify us prior to an absence as it allows us to possibly let another student drop in for that spot. To utilize a make-up class, you must call the gym to schedule your drop-in.
Limitations: All-gym closures per the annual calendar do not create “make-up” classes on an account. Drop-ins to make up a missed class will be scheduled in age & skill appropriate (same or lower level as current enrollment) classes only and will only be scheduled in classes with adequate room based on our established class ratios. If you have called to schedule a make-up class and your child did not attend the scheduled drop-in, that make-up class is no longer eligible for another drop-in – to avoid losing it, simply call ahead to cancel if you can’t make it. Make-ups are not intended for Developmental and Competitive Students – please refer to the team handbook for the policy regarding missed team training & practices. All unused make-up classes become ineligible for drop-ins after withdrawal from classes or with any break in enrollment. There are no make-ups offered for missed classes in the All Star Academy program.
*PAYMENT POLICIES*
To guarantee enrollment at the Basic or Premium tuition rates we do require that you have a credit card on file. You may choose any charge date prior to the first for the coming month’s tuition to be charged to your card on file. If you prefer to pay by another method, you may do so in person prior to your designated charge date. If we do not hear from you or receive another form of payment prior to the 1st, the card on file will be charged on the 1st. All of these settings may be adjusted at any time from your very own customer portal – login instructions included on every monthly statement.
Any student with outstanding tuition as of the 1st will be dropped from their class.
Tuition is non-refundable once paid – a credit for unused tuition paid for beyond the required notice date may be held on your account for one year for future tuition or purchases.
Once withdrawn, we cannot guarantee re-enrollment in the same class and all unused make-up classes become ineligible.
Tuition is non-refundable once it has been paid. Any credit accrued from unused tuition paid beyond an official withdrawal notice may be used toward other gym charges (event fees, drop-ins, etc). Credits held longer than 12 months are not guaranteed. Account credits have no cash value.
Tuition is non-refundable once it has been paid. Any credit accrued from unused tuition paid beyond an official withdrawal notice may be used toward other gym charges (event fees, drop-ins, etc). Credits held longer than 12 months are not guaranteed. Account credits have no cash value.
If your check is returned for non-sufficient funds (NSF), your account will automatically be charged $10.00 per check & an alternate form of payment will be required to maintain enrollment.
*GENERAL RULES*
Safety always comes first and we need your help!!
What to wear to class:
Gymnastics: Girls should wear a leotard. Boys should wear a t-shirt or step-in and gym shorts. Participants should be barefoot while in class. Warm-up suits or sweats are fine for cooler weather.
Please Note:
♦ No loose or baggy clothing
♦ No Jewelry
♦ No gum in the facility
♦ Hair up off of your child’s face
♦ No food or drink in the gym area
♦ Leave valuables at home, we are not responsible for lost or stolen items
Important Gym Rules:
Please make sure that your child is on time for his/her class because the warm-up is the most important part of class so they can get their muscles warmed up.
Parents are welcome to watch classes from the designated viewing areas.
(Competitive Parents please refer to the specific competitive sport handbook).
♦ Only students and staff members are allowed in the gym areas.
(Except parents enrolled in Parent Participation classes).
♦ Please do not allow small children, not enrolled, on the gym floors or the upstairs mini-gym.
♦ Please do not leave your young children unattended in the viewing area.
♦ For safety reasons, please do not communicate verbally or otherwise to your child or their coach while they are training.
♦ Please do not allow your child to climb or play on chairs, furniture, counter, railing, and Pro Shop.
♦ Only staff members are allowed behind the counter.
♦ Please be considerate of others and pick up any mess made by you or your child.
♦ No Smoking! (Smoking is prohibited in and around the facility).
♦ Please do not allow your child to cross the parking lot by themselves.
♦ Please be on time when picking up your child from class.
*PHOTOGRAPHY & VIDEO RECORDING*
At All Star, we take security and safety seriously. If you would like to video or photograph your student in class, please visit the front desk first for a Video & Photo Pass. PLEASE NO FLASH OR VIDEO LIGHTS as it disorients the students on the events and can cause an injury. *Please refer to the class information for specific rules for the students. We ask that the Competitive and Developmental Athletes also refer to their team handbook.*
(Revised date 7/22/21 TP)